Returns and Exchanges
WHAT ITEMS CAN BE RETURNED?
Criteria to return an item:
Return must be logged within 14 days of the item being delivered.
The item is in a re-sellable condition.
The item being returned qualifies for return.
The item is in its original packaging, with labels attached.
How do I make a return?
To make a return submit your return request herewith your email address and order number or email firstname.lastname@example.org or whatsapp 066 188 6325
How many days do I have to make a return?
You have 14 days from the delivery date to submit your return request.
What items are returnable?
Most apparel, shoes, and accessories are returnable within 14 days of the delivery date. Items must be unwashed and unworn with tags attached and original packaging. All items MUST be returned in protective packaging to reduce damage during handling. All shoes MUST be returned in the original and then packaged durably. Damaged returns will NOT be accepted. Please note that shipping and handling fees are not refundable.
Are there any return fees?
You can send the items being returned via your nearest courier at your cost. We will cover the returning costs of the items to you.
The delivery address for returns via courier is as follows:
The Modern Man
308 Durban Ambassador House
on 55 Monty Naicker Street
- Once the returns have reached our warehouse, each of the items in your return will be inspected before the return is processed – this should happen within 72 hours of arrival at our warehouse, after which the refund or store credit initiated.
Please note the following when returning:
- we only accept returns only to return items purchased online at The Modern Man
- All returns will be can exchanged to different items.
- please send back to the address above and we will exchange and send back, please indicate via Whatsapp and email using your order number as a reference saying which size, color or item you want to exchange with.
- you can return the parcel using any courier company that will deliver to our address below
- Items must be sent back within 14 days of the delivery date.
- we don't accept a return after 14 working days.
- Items must be unworn, unwashed, and have original tags attached.
- The Modern Man is not liable for any return packages that may become lost or stolen in transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
- If You Receive Wrong Parcel Phone our customer services on 066 188 6325 and log the return with us. They will organize a courier company to collect the parcel.
- We accept returns and exchanges but no refunds